Privacy Policy

1. Introduction

BigCarrot Services (S) Pte Ltd (Registration No: 200906337G) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

We collect and store only your email address for the following purposes:

• Account creation and management
• Service-related communications
• Important updates about our services
• Customer support

3. Payment Processing

We use Stripe as our payment processor. When you make a payment:

• Your payment information is collected and processed directly by Stripe
• We do not store your payment card details
• Stripe's handling of your payment information is subject to their privacy policy
• We only receive and store transaction records for accounting purposes

4. How We Use Your Information

Your email address is used exclusively for:

• Sending service notifications
• Account verification
• Responding to your inquiries
• Providing customer support

5. Data Security

We implement appropriate security measures to protect your email address from unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your email address for as long as your account is active or as needed to provide you with our services. You may request deletion of your data at any time.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of communications

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us through our website.